Shipping Methods TradeShowPlus.com uses United Parcel Service and Federal Express for order shipments. We use the U.S. Postal Service for shipments of printed catalogs and samples only. A street address is required on all product orders. We cannot deliver product orders to P.O. Boxes. Clients ordering online are allowed to choose from United Parcel Services shipping methods. Please note that production time does not include freight time.
Time Critical Orders Customers with firm event dates must indicate those dates when ordering online. Please enter your in-hand date using the "In-Hand Date" field when placing your order. Custom orders involving artwork often require expedited shipping to meet client in-hand dates. Customer service will inform customers of added shipping expenses prior to making any changes to their order. No charges will be made without the express permission of the client. TradeShowPlus.com reserves the right to change carriers at is sole discretion.
Shipping Damage The arrival of a product damaged during shipping is a ‘non-warranty issue’ and claims must be reported to the customer service department within three business days of
receipt. When submitting a shipping damage claim, we may require digital photos to document the damage to the shipping container or product. Please be sure to sign for packages as “damaged”. Upon authorization to return the damaged product, all returns must be made to TradeShowPlus.com within 2 weeks of delivery.
Missing Parts
Please verify items shipped against the packing list immediately upon receiving
your shipments to ensure accuracy. If you suspect that the delivery is incorrect or missing parts, please contact our customer service department IMMEDIATELY.
Carrier Delays TradeShowPlus.com is event date-driven. We institute quality and production controls to ensure orders are produced and shipped on time. Unfortunately, we have no control over delivery of orders once they leave our production facilities. Once an order is picked up, the responsibility for timely delivery falls on the carrier. TradeShowPlus.com will not be held liable for missed event dates due to carrier delay issues.
