Immediately upon receiving TradeShowPlus.com shipments, please verify items
shipped against the packing list to ensure accuracy. If you
suspect that the delivery is incorrect or missing parts, please contact the
‘TradeShowPlus.com Customer Service Department’ IMMEDIATELY.
Shipping Damage
The arrival of a product damaged in
shipping is a ‘non-warranty issue’ and claims must be filed/reported to
“TradeShowPlus.com Customer Returns Department” within 3 business days of
receiving product. When submitting a shipping damage claim, digital photos may
be required to document damage to the shipping container and/or product. (Please
be sure to sign for packages as “damaged”.) Upon authorization to return the
damage product, all returns must be made to TradeShowPlus.com within 2 weeks of
delivery.
Standard Warranty
Should you have a problem with an
TradeShowPlus.com product within its given warranty period please contact our
customer service department, where you will be asked ‘standard
questions’ to determine the nature of the product failure and to establish the
level of solution. Upon authorization to return the problem product, all returns
must be made to TradeShowPlus.com within 2 weeks of RMA.
Unwanted Returns
Should you need to return a product
due to order cancellation or any other reason other than a warranty matter,
TradeShowPlus.com reserves the right to carrying out a 100% inspection of the
product before accepting the return. All returns of this nature are susceptible
to a 25% restocking fee/charge. TradeShowPlus.com will not accept the return of
a used product, custom made product or inkjet graphic.
Order Cancellation
Order cancellations must be made in
writing with receipt of the cancellation confirmed over the phone. The
cancellation of a production order to which TradeShowPlus.com has produced or
ordered raw materials, may result in TradeShowPlus.com fully charging for
materials and labor, or imposing a minimum cancellations fee of up to 50% of the
purchase/sale price.
TradeShowPlus.com Customer Customer Department
HOTLINE: 866-372-7632 ext 0
8:00 am to 6:00 pm EST
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