Shipping
Methods
TradeShowPlus.com uses United Parcel
Service and Federal Express for order shipments. We use the U.S. Postal Service
for shipments of printed catalogs and samples only. We cannot deliver product
orders to P.O. Boxes. A street address is required on all product orders.
Clients ordering online are allowed to choose from United Parcel Services ship
methods. Please note that production time does not include freight time.
Time
Critical Orders
Customers with firm event dates must
indicate so when ordering online. Please enter your in-hand date using the
"In-Hand Date" field when placing your order. Custom orders involving artwork
often require expedited shipping to meet client in-hand dates. Customer service
will inform customers of added shipping expenses prior to making any changes to
their order. No charges will be made without the express permission of the
client. TradeShowPlus.com reserves the right to change carriers at is sole
discretion.
Client
Carrier Accounts
TradeShowPlus.com does not allow the
use of 2nd or 3rd party carrier accounts to ship product. Clients may not use
their carrier accounts due to "refusal" of payment issues.
Shipping Damage
The arrival of a product damaged in
shipping is a ‘non-warranty issue’ and claims must be filed/reported to
the customer service department within 3 business days of
receiving product. When submitting a shipping damage claim, digital photos may
be required to document damage to the shipping container and/or product. (Please
be sure to sign for packages as “damaged”.) Upon authorization to return the
damage product, all returns must be made to TradeShowPlus.com within 2 weeks of
delivery.
Missing
Parts
Immediately upon receiving your shipments, please verify items
shipped against the packing list to ensure accuracy. If you
suspect that the delivery is incorrect or missing parts, please contact our customer
service department, IMMEDIATELY.
Carrier
Delays
TradeShowPlus.com is event date
driven. We institute quality and production controls to ensure orders are
produced and shipped on time. Unfortunately, we have no control over delivery of
orders once they leave our production facilities. Once an order is picked up by
the carrier the responsibility for order timely delivery falls on the carrier.
TradeShowPlus.com will not be held liable for missed event dates due to carrier
delay issues.
TradeShowPlus.com Customer Service Department
HOTLINE: 866-372-7632 ext 0
8:00 am to 6:00 pm EST
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