Terms and Conditions
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this website.
Custom Printed Graphics
All orders receive a digital e-proof prior to order production. E-Proofs are designed to verify graphic placement and grammar only. E-Proofs cannot be used to judge resolution or color output. Hard proofs must be ordered to properly judge color output. A hard proof is a printed sample using the same printer and material as the product being ordered. Hard proofs are generally a mini print along with a full size cropped section of part of the art file. Hard proof cost is $100.00 per proof and includes overnight shipment. Although ordering hard proofs adds to the cost and production time, it is the ONLY way to ensure that color output will be acceptable. Clients who waive hard proofs for any reason also waive their right to reprints.
TradeShowPlus Incorporated will not be held liable for missed event dates due to carrier delay issues. We institute quality and production controls to ensure orders are produced and shipped on time. Unfortunately, we have no control over delivery of orders once they leave our production facilities. Once an order is picked up by the carrier the responsibility for order timely delivery falls on the carrier.
Upon the acceptance of delivery, you agree that the package(s) have arrived without any visible shipping damage. If shipping damage is noted, sign for the delivery as damaged and contact TradeShowPlus Incorporated immediately. Failure to sign for the package(s) as damaged, refusal of the package, or neglecting to note after 3 business days any damage that may have occurred during the shipping process will be treated as a warranty claim and are subject to the terms and conditions of our warranty. The option to issue a return label/call tag is at the discretion of TradeShowPlus Incorporated for any warranty or claim situation and any product outside of 72 hours will not have the option for a return label/call tag.
Any errors occurred during the shipping/freight process that shipped under the TradeShowPlus Incorporated prepaid freight service will be guaranteed and covered should the shipper lose, damage or delay a product outside their guaranteed delivery time. TradeShowPlus Incorporated will process the claim information and replace the affected product. For orders shipped using a customer’s shipper number or a third party shipper number, the customer will be responsible for replacing the affected product at cost and following through with the claim through the shipping/freight company. TradeShowPlus Incorporated will begin the claim process and provide the customer with the claim information. Any further claim correspondence will be between the customer and the shipping/freight company.
TradeShowPlus Incorporated reserves the right to request documentation in the forms of photos, copies of packing slips and the like to ensure the issue is resolved promptly. “Standard questions” may also be asked in order to provide accurate and timely customer service. Failure to provide the necessary information requested by a TradeShowPlus Incorporated representative may delay the claim process. An RMA/Case number may be issued depending on the warranty/claim. This number must be used in regards to all correspondence with the issue and adhered to any packaging sent to TradeShowPlus Incorporated for assessment. Failure to adhere RMA/Case information to a package will delay the claim/warranty process.
Should you need to return a product due to order cancellation or any reason other than a warranty matter, TradeShowPlus Incorporated reserves the right to carry out a full inspection of the product before accepting the return. All returns of this nature must be noted to a TradeShowPlus Incorporated representative 72 hours after receipt of the product and are susceptible to a 25% restocking fee/charge. Customers returning items will not receive a refund on original outgoing shipment costs. Return shipping costs will be the responsibility of the customer. TradeShowPlus Incorporated will not accept the return of a used or custom made product or graphic. Product should be returned in the manner in which it was received.
Order cancellations must be confirmed and approved by a TradeShowPlus Incorporated representative. The cancellation of a production order for which TradeShowPlus Incorporated has produced or ordered raw materials may result in TradeShowPlus Incorporated fully charging for materials and labor, or imposing a minimum cancellation fee of up to 50% of the purchase/sale price.
TradeShowPlus Incorporated reserves the right to change prices or product designs as well as discontinue a product at any time without further notice. If a product is noted as defective that is a discontinued product; an exchange to an equivalent product will be offered or an upgrade to a premium product (at the discretion of TradeShowPlus Incorporated) will be available with the customer responsible for the difference in cost.
Under the warranty policies, product believed to be a manufacturing defect will be repaired and/or replaced upon inspection of the issue. The customer is responsible for shipping the product to us for inspection. At the discretion of TradeShowPlus Incorporated, if the issue is deemed a manufacturing defect, the product will be repaired and/or replaced and returned to the customer at no cost Standard ground shipping during the first year of the warranty period. For products with a warranty period over 1 year, the customer is responsible for the inbound shipping costs as well as the outbound shipping costs after the first year. Free replacement products cannot be sent until an assessment of the supposed defective product is made. At the discretion of TradeShowPlus Incorporated, if the received product is deemed not to be a manufacturing defect, the customer will be notified and the product may be repaired and/or replaced at the customers cost. Shipping charges will be the customer’s responsibility for any items needing expedited shipping.
Issues that are not covered under the warranties include but are not limited to:
All TradeShowPlus Incorporated graphics produced for an indoor application hold a graphic warranty of one year. All TradeShowPlus Incorporated graphics produced for an outdoor application hold a graphic limited warranty of six months. Hardware warranties very from product to product. Specific warranty information is located on each products order page.
Credit Card Policy
Orders placed on TradeShowPlus Incorporated.com using credit cards are authorized at the time of order placement. A credit card authorization is a hold placed on the credit card for the amount of the order placed online. The future processing of the credit card depends on if the order is “ready to ship” or “custom manufactured”.
READY TO SHIP ORDER - Ready to ship orders not requiring production time and are in stock will be charged the same day the order is placed. The order will be packaged and shipped. Tracking information will be emailed to the customer within 24 hours of the order being shipped. Ready to ship orders placed after 2 pm Eastern Time may not ship same day as it is past the cut off time to process and ship same day.
CUSTOM MANUFACTURED ORDERS - Orders requiring custom manufacturing include custom built hardware kits and custom imprinted graphics. Production times for each our products is location on the items order page on our website. Credit cards for custom built hardware orders will be charged at the time the order enters production. Credit cards for custom imprinted graphics will be charged after the customer has approved art proofs for their order and the order has entered production.
IMPORTANT: Please place your order only after you have your graphic files ready to be upload to our website. Credit card companies have strict rules governing how long we have to charge your credit card. Customers who delay providing artwork will have to provide their credit card information again. The customer agrees to pay all monies due if there is a chargeback caused by the late processing of their credit card.
If the customer decides to add or subtract products or services from their online order the customer agrees to allow TradeShowPlus Incorporated to charge or credit their credit card. Order additions will show up as a separate charge on the customer’s credit card statement. All order changes must be made in writing.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of TradeShowPlus Incorporated. The collective work includes works that are licensed to TradeShowPlus Incorporated. Copyright 2015, TradeShowPlus Incorporated ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with TradeShowPlus Incorporated or purchasing TradeShowPlus Incorporated products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with TradeShowPlus Incorporated or to purchase TradeShowPlus Incorporated products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by TradeShowPlus Incorporated. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of TradeShowPlus Incorporated used in the site are trademarks or registered trademarks of TradeShowPlus Incorporated.
Limitation of Liability
TradeShowPlus Incorporated shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if TradeShowPlus Incorporated has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a TradeShowPlus Incorporated product is mistakenly listed at an incorrect price, TradeShowPlus Incorporated reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. TradeShowPlus Incorporated reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, TradeShowPlus Incorporated shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by TradeShowPlus Incorporated without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
TradeShowPlus Incorporated may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to TradeShowPlus Incorporated.
Your use of this site shall be governed in all respects by the laws of the District of Columbia, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of TradeShowPlus Incorporated products) shall be in the state or federal courts located in the District of Columbia. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of TradeShowPlus Incorporated products) must be commenced within one (1) year after the claim or cause of action arises. TradeShowPlus Incorporated's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. TradeShowPlus Incorporated may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a TradeShowPlus Incorporated or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
TradeShowPlus Incorporated does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, TradeShowPlus Incorporated is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, TradeShowPlus Incorporated reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to TradeShowPlus Incorporated in its sole discretion.
You agree to indemnify, defend, and hold harmless TradeShowPlus Incorporated, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, TradeShowPlus Incorporated may link to sites operated by third parties. However, even if the third party is affiliated with TradeShowPlus Incorporated, TradeShowPlus Incorporated has no control over these linked sites, all of which have separate privacy and data collection practices, independent of TradeShowPlus Incorporated. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, TradeShowPlus Incorporated seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).