To download a copy of our rental terms
Our rental program is designed to suit your needs, budget and timeline.
That’s why we offer a multitude of solutions, both customized and
out-of-the-box to best align to your specific needs. Storage and services
are also available to support your rental needs and requirements.
All rented structures remain the property of TradeShowPlus Incorporated.
Rented hardware items will be clearly noted on the order. Display graphics
are purchased and remain the property of the purchaser. The renter does not
need to return purchased items. Renter agrees to use care in handling of the
rented items and keep in good condition. Damages to the rented structures
will be documented and an explanation of damages will be communicated within
14 days of the rental return. The cost of repairing/replacing rented items
will be billed on a separate invoice.
Standard rental period is 30 calendar days unless an extension is
mutually agreed upon. The 30 day period begins at the time of shipment and
rental item availability is not guaranteed until the order is confirmed. All
items are available on a first come first serve basis. Rentals are for a
single use only. All structures and shipping containers are due back,
freight pre-paid, by the last day of the rental period.
Extended Rental Period Flat Rates:
Extended rentals must be approved in advance.
Once your sales representative receives an inquiry for a particular kit
for a particular show, he/she will determine what 30 day date range will
accommodate shipping to the show, the duration of the show and the return.
Your sales representative will then run a calendar query for the display in
demand to identify:
Your sales representative will then communicate the availability at that
specific moment in time. If the order is not placed until the following
day/week, etc., there is no guarantee of availability for that show/event.
When your sales representative receives an official order, he/she will run
the query again to ensure the kit in demand is still available. If so, the
order will be placed and confirmed. Upon confirmation you will be provided a
rental contract to sign. Orders will not ship without a signed contract.
Rental items not returned within 30 days will be subject to a daily late
charge of 5% of the total initial rental price. Items 45 days overdue or
lost will be considered as a purchase and will be invoiced/charged at the
difference between the purchase price, as new, and the amount paid in rental
fees. Fees will automatically be applied.
After you place your order a shipping quote will be generated for your
approval. Once approved the shipping amount will be added to your order.
TradeShowPlus rental displays are provided with return address
labels for shipment back to production so that materials are
returned appropriately to the originating facility. The pickup and
coordination of return is the responsibility of the customer. All rental
structures returned freight collect will be billed at cost plus 20%.
Rental structures returned with client-owned items will
be charged a fee based on actual time and material for sorting client owned
items and packing for return. Graphics removal will be billed at a flat hourly
fee of $100.00.
Clients will have the option of storing the items the
TradeShowPlus facility for a monthly charge or can request the items be shipped
back to the customer.
If not storing items, pick up for these items must be
arranged within 30 days of receipt or the returned items will be considered
abandoned and disposed of. In these instances, TradeShowPlus is not responsible
for the replacement of any disposed goods.
If the decision is made to purchase a rental structure before it is
returned, the purchase price will be adjusted for rental fees already billed
in comparison to the purchase price. The purchase of rented items must be
reviewed and approved by TradeShowPlus in advance. If a purchase made of
similar equipment within 30 days of a rental return, 50% of the original
rental amount (hardware only) will be deducted from the purchase.
Rental Renter agrees to use care in handling of the rented items and keep
in good condition. Damages to the rented structure will be documented
explaining the damage within 14 days of the rental return. The cost of
repairing or replacing the rented items will be billed separately. All
rental structures other than those noted for outdoor use should be used for
TradeShowPlus guarantees the quality and functionality of its products
when used in the correct manner as illustrated on each product instruction
sheet. Failure to comply with Rental Terms and Conditions may result in
additional charges and fees, determined at the discretion of TradeShowPlus.
Printed display graphics are purchased and remain the property of the
purchaser. The renter does not need to return purchased items. TradeShowPlus
rental displays are provided with return address labels for
shipment back to production so that materials are returned appropriately to
the originating facility. The pickup and coordination of return is the
responsibility of the customer. Return shipping charges will be invoiced
accordingly. If the customer chooses to use their own shipper number or a
third party shipper number, the customer will be responsible for pick up and
coordination. Customer is advised to use the ship to address provided on the
return address label.
Any errors that occur during the shipping/freight process shipped under
the TradeShowPlus prepaid freight service will be guaranteed and covered
should the shipper lose, damage or delay a product outside their guaranteed
delivery time. TradeShowPlus will process the claim information. For errors
in shipments shipped using a customer’s shipper number or a third party
shipper number, the customer will be responsible for replacing the affected
product at cost and following through with the claim through the
shipping/freight company. TradeShowPlus will begin the claim process and
provide the customer with the claim information. Any further claim
correspondence will be between the customer and the shipping/freight
TradeShowPlus reserves the right to request documentation in the forms of
photos, copies of packing slips and the like to ensure the issue is resolved
promptly. “Standard questions” may also be asked in order to provide
accurate and timely customer service. Failure to provide the necessary
information requested by a TradeShowPlus representative may delay the claim
process. An RMA/Case number may be issued depending on the claim. This
number must be used in regards to all correspondence with the issue and
adhere to any packaging sent to TradeShowPlus for assessment. Failure to
adhere RMA/Case information to a package will delay the claim process.
TradeShowPlus will not accept the return of a used or custom-made product
or graphic. TradeShowPlus guarantees their graphics products under a series
of warranties for manufacturing defects. Under the warranty policies,
graphics believed to be a manufacturing defect will be repaired and/or
replaced upon inspection of the issue. The customer is responsible for
shipping the product to TradeShowPlus for inspection. At the discretion of
TradeShowPlus, if the issue is deemed a manufacturing defect, the product
will be repaired and/or replaced and returned to the customer at no cost
standard ground shipping during the first year of the warranty period. Free
replacement graphics cannot be sent until an assessment of the supposed
defective product is made. At the discretion of TradeShowPlus, if the
received product is deemed not to be a manufacturing defect, the customer
will be notified and the product may be repaired and/or replaced at the
Issues that are not covered under the warranties include but are not
In cases of warranty disputes, TradeShowPlus reserves the right of the
final judgment and/or decision on the nature and cause of damage and the
fair and applicable warranty response and/or solution.
Please contact a customer service representative at 800-419-3561 if you have any questions about these guidelines or for other artwork assistance.