TradeShowPlus cannot control when a customer places an order or when they will provide correct artwork for printing. For this reason, posted production times are based on when an order is approved for printing by the customer not when the order is placed.
We suggest customers plan to make trade show purchases 45 days before their event date. We suggest you receive your display for inspection and put it together prior to shipping it to your event. Having experience with your display helps make your entire event experience less stressful.
Before starting on your graphics, it is highly advised to use an experienced graphic artist knowledgeable about large format digital printing. Inexperienced graphic artists may not know the limitations of large format graphics.
One of the easiest ways to make sure order is produced on time is to use our graphic templates and follow our artwork guidelines. Our graphic requirements are a bit different than other types of printing. Following our guidelines will ensure proper graphics and on time delivery.
At TradeShowPlus we understand it is not a perfect world. We will do whatever it takes, within our ability, to get our customers order where it need to be, on time and within budget!
Once an order is placed and artwork uploaded, the customer will receive an emailed e-proof within 24 business hours. Production time starts the next business day after art approval. All custom graphic orders will receive an e-proof that must be approved prior to production.
E-Proofs are designed for the customer to verify graphic placement and check for spelling mistakes. TradeShowPlus does not spell check art files. E-Proofs cannot be used to judge color output, resolution, or printing of special graphic effects. To properly approve color, resolution, and printing of special effects the customer must order printed hard proofs.
Hard proofs are prints of the customers art files using the same printer and material as the product being ordered. A set of hard proofs generally includes a miniature print of the graphic file and a full-size print of a 11x17 section of the art file that the customer wants to see at full size. Hard proof cost is $100.00 per proof set, per art file. Hard proof cost includes overnight shipping to the customer for review. Cost will be higher for international orders and for special hard proof requests.
While ordering hard proofs does add to product cost and production time, it is the only way to ensure that color and output of special effects will be acceptable to the customer. Customers who decide not to order hard proofs, for any reason, will not be able to return or have graphics reprinted due to print issues that hard proofs would have revealed.
TIME CRITICAL ORDERS
Customers with critical in-hand dates should indicate the delivery date when placing their order. If additional charges are required to meet the customers delivery date, customer service will notify the customer prior to making any changes to their order. No order changes will be made without the express written permission of the client.