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Shipping Policy

TradeShowPlus is event-date-driven. We institute quality and production controls to ensure orders are produced and shipped on time. Unfortunately, we have no control over delivery of orders once they leave the production facilities. Once an order is picked up, the responsibility for timely delivery falls on the carrier.

TradeShowPlus uses FEDEX and UPS for all non-palletized order shipments. A street address is required on all product shipments; we cannot deliver orders to P.O. boxes.

FREE SHIPPING OFFER

TradeShowPlus offers a free shipping option for some products sold online. Free shipping is only offered for orders shipping within the continental United States. Free shipping does not apply to Alaska, Hawaii, Canada, Puerto Rico, or US Virgin Islands. Products that qualify for free shipping will ship UPS Bulk Ground service. Large quantity free shipping qualified products will ship motor freight using the carrier of choice by TradeShowPlus.

SHIPPING DAMAGES

Product damage that occurs during shipping is a ‘non-warranty issue’ and claims must be reported to our customer service department within three business days after receiving their order. Carriers will not settle damage claims initiated after this period. Customers that delay damage reporting will forfeit their right to place a shipping damage claim. When submitting a shipping damage claim, we will require digital photos to document the damage to the shipping container or product. Please be sure to sign for packages as “damaged”. Carriers reserve the right to inspect damages prior to settling a claim. All returns require an RMA number which will be assigned along with the proper return shipping address. Upon authorization to return the damaged product, all returns must be delivered to the assigned delivery address within fourteen days.

Any errors occurred during the shipping/freight process that shipped under the TradeShowPlus prepaid freight service will be guaranteed and covered should the shipper lose, damage or delay a product outside their guaranteed delivery time. TradeShowPlus will process the claim information and replace the affected product. For orders shipped using a customer’s shipper number or a third-party shipper number, the customer will be responsible for replacing the affected product and following through with the claim through their shipping/freight company. All claim correspondence will be between the customer and the shipping/freight company.

TradeShowPlus reserves the right to request documentation in the forms of photos, copies of packing slips and the like to ensure the issue is resolved promptly. “Standard questions” may also be asked in order to provide accurate and timely customer service. Failure to provide the necessary information requested by a TradeShowPlus representative may delay the claim process. An RMA/Case number may be issued depending on the warranty/claim. This number must be used regarding all correspondence with the issue and adhered to any packaging sent to TradeShowPlus for assessment. Failure to adhere RMA/Case information to a package will delay the claim/warranty process.

INTERNATIONAL SHIPMENTS

TradeShowPlus ships within the United States, Canada and Puerto Rico. We do not ship to APO, FPO or DPO addresses. Country imposed duties and taxes are not included in any shipping charges and are the customers responsibility. Customers wanting to ship to Canada should use a Customs House Broker to handle their shipment. TradeShowPlus will not be responsible for any forms required by Canada other than basic UPS requirements.


Have a question? Call 702-747-4130

Monday through Friday: 9 a.m. until 5 p.m. Pacific Time
support@tradeshowplus.com