TradeShowPlus and its manufacturers stand by their products 100%. We are quick to help solve any issues with our products and are willing to go the extra mile for our customers. If you are having an issue with one of our products, purchased directly from us, please contact our customer service team for fastest service. Warranty issues for items purchased through outside distributors need to go through the distributor that sold you the product.
TradeShowPlus graphics produced for an indoor application hold a one year warranty, except for table throw products which carry a six month warranty. All TradeShowPlus graphics produced for an outdoor application hold a warranty of six months.
Hardware warranties vary from product to product. Specific product warranty information is located on each products page on our website. Below is a general guideline for TradeShowPlus products:
Product believed to be a manufacturing defect will be repaired and/or replaced upon inspection of the issue. The customer is responsible for shipping the product to us for inspection. At the discretion of TradeShowPlus, if the issue is deemed a manufacturing defect, the product will be repaired and/or replaced and returned to the customer at no cost using standard ground shipping during the first year of the warranty period. For products with a warranty period over 1 year, the customer is responsible for the inbound shipping costs as well as the outbound shipping costs after the first year. Free replacement products cannot be sent until an assessment of the supposed defective product has been made. At the discretion of TradeShowPlus, if the received product is deemed not to be a manufacturing defect, the customer will be notified, and the product may be repaired and/or replaced at the customer’s cost. All shipping charges will be the customer’s responsibility.
TradeShowPlus reserves the right to change prices or product designs as well as discontinue a product at any time without notice. If a product is deemed as defective and has been discontinued; an exchange to an equivalent product will be offered or an upgrade to a premium product, at the discretion of TradeShowPlus, will be available with the customer responsible for the difference in cost.
TradeShowPlus Inc Warranty Policy does not apply to any costs, repair or replacement of the product for the following exceptions but not limited to:
- Non-specific usage causing damage to the product.
- Normal wear and tear.
- Damage from abuse, misuse, alterations, improper installation, shipping damages.
- Natural disasters, including but not limited to fire, earthquakes, smoke, lightning, floods and explosions.
- Failure to take timely action to minimize loss or damage.
- Failure to give timely notice of defect.
- Unauthorized product modification.
- Failure caused by electric power fluctuations or failure.
- Failure caused by repair or attempted repair by anyone not authorized by TradeShowPlus.
- Failure to follow instructions supplied with the product.
- Damage from external connectors or cables.
Warranty does not cover any product where the serial number has been defaced, modified or removed or there is cosmetic damage by the purchaser such as markings, discoloration, scratches, dents, anti-theft devices markings, gouges or any other defacement.
Have a question? Call 702-747-4130
Monday through Friday: 9 a.m. until 5 p.m. Pacific Time